If your credit card is not authorised, please verify that you have entered your information correctly. The billing address must match exactly the address written on your credit card statement. If you have re-entered the information correctly and the payment is still are not authorized, you can re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.
Please note: Only orders that receive a confirmation number from ShopMelissa.uk are deemeed successful. For the avoidance of doubt funds may be held for up to one week as a pending/processing charge for failed orders. These pending charges are held by your financial institution and will drop off in accordance to their policies.