• You may return any products within 28 days of shipping. Please make sure your items are returned new, unworn*, with all tags still attached and in the original packaging.
  • This does not affect your statutory rights.
  • Returns that do not meet our policy will not be accepted and will be sent back to the customer.
  • Please contact our Customer Care team by emailing if you have any further questions.

*Items worn purely to see whether they fit are not considered worn. We reserve the right to refuse a return due to damage or on grounds of hygiene.


Return Fees


If you wish to return Melissa shoes, please get in touch with our Customer Service team at A free of charge return label will be provided to you.



How to Return a Product to

  • Submit a New Request at our Help Center selecting “Return” on Subject;
  • Wait for a response from our Customer Care team with instructions and the return label to stick in the package. 


  • We don’t exchange products, but you can return unwanted items for a full refund, and then place a new order. You can call our Customer Care team at (800) 0481722 and we will help you return your products and place a new order. 


  • Your refund will be credited to the original payment method or as a discount voucher to use with your account.
  • Please note that refunds can take up to 10 working days. After our Customer Care team inspects all returned items, it takes 1-2 days to make the refund to your payment account. Some banks and credit card providers may take a bit longer to apply the credit to your account.
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