What is the Return/Exchange Policy?

Returns

• All items purchased as "Last Chance" are not eligible for return.
• You may return any products within 28 days of shipping. Please make sure your items are returned new, unworn*, with all tags still attached and in the original packaging.
• This does not affect your statutory rights.
• Returns that do not meet our policy will not be accepted and will be sent back to the customer.
• Please contact our Customer Care team by emailing [email protected] if you have any further questions.

*Items worn purely to see whether they fit are not considered worn. We reserve the right to refuse a return due to damage or on grounds of hygiene.

Return Fees

If you wish to return Melissa shoes, please get in touch with our Customer Service team at [email protected]. A free of charge return label will be provided to you.

How to Return a Product to ShopMelissa.uk

• Submit a New Request at our Help Center selecting “Return” on Subject;
• Wait for a response from our Customer Care team with instructions and the return label to stick in the package. 

Exchanges

• We don’t exchange products, but you can return unwanted items for a full refund, and then place a new order. You can call our Customer Care team at (800) 0481722 and we will help you return your products and place a new order. 

Refund

• Your refund will be credited to the original payment method or as a discount voucher to use with your ShopMelissa.uk account.
• Please note that refunds can take up to 10 working days. After our Customer Care team inspects all returned items, it takes 1-2 days to make the refund to your payment account. Some banks and credit card providers may take a bit longer to apply the credit to your account.